Orders received by 12pm will be dispatched the next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods. The company will arrange for the delivery of goods to the address provided as a preferred delivery address. International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping. If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise. Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.
We offer free shipping for all Australian orders $100 and over. Please note: this offer does not include rugs.
We offer free returns on WARES apparel for all domestic orders. To request your free return, please follow the same process as a regular return and our customer happiness team will be in touch with you about issuing a free shipping label.
Once your order is dispatched, it can take approximately 2-5 business days to be delivered. You will receive shipping confirmation and tracking details once dispatched.
International Shipping: Please contact email@example.com for accurate shipping and delivery times, as these will vary depending on your location.
Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.
Pinky Promise we are working as hard as we can to make sure your parcel gets to you on time!
Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.
We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.
Some conditions as follows;
If all of the above conditions are met, please use the following instructions when requesting to return product:
Packages received after this period or without a RA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.
Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES
Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. Entire value of credit note must be used in one single order, it cannot be split over multiple orders.
Faulty or damaged items can be returned by following the above process. Please contact firstname.lastname@example.org
Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.
We offer express shipping Australia wide. Rates are calculated at checkout, maximum weight per parcel = 20kg.
Use the below delivery times to estimate when your items will arrive.
*Please note: Australia Post are experiencing longer-than-usual delivery times, please allow an additional 2-3 days for most areas.
|ACT||Canberra Metro||1 day|
|ACT Other||1 -2 days|
|NSW||Sydney Metro||1 day|
|NSW Rural||2-3 days|
|VIC||Melbourne Metro||1 day|
|VIC Rural||1-2 days|
|QLD||Brisbane Metro||1 day|
|Gold Coast||1 day|
|QLD Rural||1-2 days|
|SA||Adelaide Metro||1 day|
|SA Rural||2-4 days|
|WA||Perth Metro||1 day|
|WA Rural||3-4 days|
|TAS||Hobart + Launceston||1 day|
|TAS Other||2-3 days|
|NT||Darwin CDB||2-3 days|
|NT Other||2-3 days|
|NT Rural||3-4 days|
Thank you for choosing an Olli Ella rug. To ensure your rug maintains its appearance for years to come please take care of it using the following care instructions:
Please do not position your rug in direct sunlight to avoid fading and discolouration. Rotate your rug regularly to ensure even wear. Olli Ella rugs are only intended for indoor use. Using an underlay will help to prevent premature wear and keep your rug in position. An underlay is vital if your rug is placed on light coloured surface to avoid migration of dyes.
Rugs should be vacuumed on low suction (front and back) with care on a regular basis as a build-up of dirt and sand will reduce the rugs lifespan. Your rug can also be taken outside and shaken / lightly beaten.
Rugs should be professionally cleaned every 1 - 3 years depending on use.
We do not recommend storing your rug for any length of time due to risk of moth damage and humidity.
We do not recommend the use of stain preventative treatments such as Scotch Guarding
Blot liquid spills immediately using paper towel or a white towel. Never rub a wet liquid stain. If the spill has left a mark use a small amount of lukewarm water and wool wash and gently blot out. Make sure to remove all wool wash from the rug. Dry flat out of direct sunlight. In the case of mud or dirt on your rug, brush out and/or vacuum with care once mud is dry. If the stain can't be removed using these methods have your rug professionally cleaned.