Wonderful new born gift
It was Seamless to order and organise delivery of a new born gift from your wonderful online shop to my friends daughter . Will be using again with my ever growing list of expecting mums .
Please check our COVID-19 Updates page for information regarding any recent shipping and delivery changes.
Orders placed before 10.00am AEDT will be processed same day. Orders placed on weekends or public holidays will be processed next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods. The company will arrange for the delivery of goods to the address provided as a preferred delivery address. International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping. If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise. Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.
We offer free shipping for all Australian orders $100 and over. Please note: this offer does not include rugs.
Once your order is dispatched, it can take approximately 2-5 business days to be delivered. You will receive shipping confirmation and tracking details once dispatched.
Express Shipping is available for orders within Australia and take approximately 1-3 business days to arrive after dispatch, for all metro areas. Express shipping to rural areas take approximately 3-4 business days to arrive after dispatch.
International Shipping: Please contact email@example.com for accurate shipping and delivery times, as these will vary depending on your location.
Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.
Pinky Promise we are working as hard as we can to make sure your parcel gets to you on time!
We hope you love your online purchases, however if you change your mind we offer refunds or 110% credit notes, if the merchandise:
If all of the above conditions are met, please use the following instructions when requesting to return product:
Packages received after this period or without a WRA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit.
Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault.
Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. Entire value of credit note must be used in one single order, it cannot be split over multiple orders.
Faulty or damaged items can be returned by following the above process. Please contact firstname.lastname@example.org
Please note shipping costs, sale items and gift certificates are non-refundable.
Olli Ella wants to ensure that all aspects of your nursing chair delivery go as smoothly as possible for you to enjoy those special moments yet to come.
Please contact email@example.com with your full address for a shipping quote. We offer free delivery for Sydney and Melbourne metro and discounted rates to all other areas.
Our craftsmen pour much love into each handcrafted chair. Olli Ella Nursing Chairs are made to order in Australia and have a lead time of 10-12 weeks. Once your chair is ready, our delivery team will contact you to set up the desired delivery date right into your home. Please allow up to 14 business days to complete the delivery process.
Olli Ella offers a 7 day cancellation policy from the date that your order was placed. Because all of our furniture is custom made to order, we are unable to accept cancellations or returns after this period.