Ki-Ka Pouffe

Shipping and Delivery Times

Please allow up to 48 hours for your order to be dispatched. Once it has been sent, it can take approximately 5 working days to be delivered. Pinky Promise we are working as hard as we can to make sure your parcel gets to you! The company will arrange for the delivery of goods to the address provided as a preferred delivery address. International orders - The company is not responsible for any import duties, taxes or delays that may occur during shipping. If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise. Please note that we will be unable to cancel orders, change shipping methods or product during busy sale periods.

Website Returns Policy

We hope you love your online purchases, however if you change your mind we accept returns, if the merchandise:

• Is returned within 14 days of order delivery
• Was not purchased with sale price
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Return authorisation number has been issued

If all of the above conditions are met, please use the following instructions when returning/exchanging product:

• Contact questions@olliella.com to request authorisation number. Please explain reason for return and reference you order number.
• Once return has been authorised you will be issued a WRA#. Please return product in original packaging along with returns authorisation form and return within 14 days of receiving your order.

Packages received after this period or without a WRA# will not be accepted. We suggest using a tracked service as we are not responsible for any goods lost in transit. 

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. 

Faulty or damaged items can be returned by following the above process. Please contact questions@olliella.com

Please note shipping costs, sale items and gift certificates are non-refundable.

Nursing Chair Orders

We are committed to ensuring that all aspects of delivery go smoothly and that your chair arrives in perfect condition (with as little cost to you as possible).

Upon placing your order, you will receive an email with your order details. Payments are made securely via Stripe.

As our chairs are made to order, please allow a lead time of 8-10 weeks.

Once your chair is ready, our delivery team will call you to set up your desired delivery date.

Please make sure that you are at home during the scheduled delivery day as redelivery is chargeable.

Free delivery is available for Sydney and Melbourne metro. Delivery charges apply for all other states. Please contact questions@olliella.com with your full address for a shipping quote.

Nursing Chair Delivery and cancellation policy

Olli Ella offers a 7 day cancellation policy from the date that your order was placed. Because all of our furniture is custom made to order, we are unable to accept cancellations or returns after this period.