Bought this for my daughter for our new grandchild. Arrived damaged although packed in a box. Contact with Olli Ella was faultless. Over and beyond what I expected. A replacement sent out immediately, delivered very quickly and other one taken away. Couldn’t have asked for better service. I believe the first one was damaged in transit, no real fault of Olli Ella. Would definitely order again. Product is superb and beautiful, so unlike all the plastic ones. When you are on hold with other companies for ages or emails are responded to days later Olli Ella were a joy to deal with.