Rattan Castle Bag

To give your Christmas parcels the best chance of arriving on time, please make sure to place your orders as early as possible and by the cut-off dates below:

Sending within Australia

Destination	Standard Post	Express Post
NSW, ACT, VIC, QLD	18th December	20th December
SA, WA	16th December	18th December

Please note: The dates provided above are for items posted to metro locations only

 

Receive Free Standard Shipping storewide when you spend over $200 sitewide. (For domestic orders within Australia only)

We offer free shipping for all Australian orders $200 and over.

Shipping costs under $200 are as follows:

Shipping within Australia:

Standard Shipping
Small Parcel:	$9.95
Standard Parcel:	$12.95
Heavy Good:	$19.95
Express Shipping
Small Express (0kg-1kg)	$14.95
Standard Express (1kg-3kg)	$17.95
Large Express (3kg-5kg)	$19.95
Heavy Goods Express (5kg-7kg)	$29.00

Shipping to New Zealand:

Standard Delivery (0kg-1kg)	$120
Large Orders (over 1kg)	+$10 per 1kg

Shipping to Norfolk Island:

Small Package (0kg-0.5kg)	$9.95
Standard Package (0.5kg-1kg)	$14.95
Large Package (1kg-5kg)	$22.95

**For all shipping to Asia please contact us to request a shipping quote.

Orders received by 12pm will be dispatched the next business day, and orders received after 12pm will be dispatched the following business day. We endeavour to process all orders within these time frames, however, there may be delays of up to 5 business days during busy sale periods.

Once an order has been placed, please allow 2-7 business days for standard delivery. Please note that these are estimated delivery times and depending on the postal network, this may vary slightly.

Australia Post will arrange for the delivery of goods to the address provided as a preferred delivery address.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

Please note: If you have purchased any products on pre-order, please note that your entire order will be dispatched once all items are in stock.

Please allow up to 5 business days for orders to be dispatched during busy sale or launch periods. Our warehouse will be working overtime to ship out an increased volume of orders during sales periods so please keep this in mind as we are unable to change or cancel orders once your order has been finalised.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at questions@olliella.com or catch them on the live chat, via our website.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer happiness team immediately at questions@olliella.com, ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect your order.

Olli Ella cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees.

Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though”

For orders shipping to Malaysia and Japan please reach out to our team on questions@olliella.com for a shipping quote.

We offer express shipping Australia wide. 

Orders received by 12pm will be dispatched the next business day, orders received after 12pm will be dispatch the following business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods.

Use the below delivery times to estimate when your items will arrive.

Destination		Delivery Estimate
ACT	Canberra Metro	1 day
	ACT Other	1 -2 days
NSW	Sydney Metro	1 day
	NSW Rural	2-3 days
VIC	Melbourne Metro	1 day
	VIC Rural	1-2 days
QLD	Brisbane Metro	1 day
	Gold Coast	1 day
	QLD Rural	1-2 days
SA	Adelaide Metro	1 day
	SA Rural	2-4 days
WA	Perth Metro	1 day
	WA Rural	3-4 days
TAS	Hobart + Launceston	1 day
	TAS Other	2-3 days
NT	Darwin CDB	2-3 days
	NT Other	2-3 days
	NT Rural	3-4 days

Our warehouse is located in Queensland, AU.

We work with Australian Post for our AU orders and DHL for international orders

If you are ordering outside of the AU please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

View our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.

We offer full refunds or store credit if the product does not meet quality standards or if you change your mind.

Returns must meet the below conditions:

• Returned within 30 days of order delivery
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Item was not purchased on sale
• If you have received a free item during a Gift/Buy One Get One Free promotion, this must also be returned, otherwise the value will be deducted from your refund

Due to hygiene reasons underWARES briefs are unable to be returned for a change of mind or incorrect size purchase.

You may opt for a refund or store credit for all change of mind returns. Return shipping is at the customer's expense.

To start your return, please click here and follow the prompts.

For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.

The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.

For International Returns, you will need to arrange your own shipping and send your return to:

ATT: Olli Ella Returns
         C/O BCR Australia
         1/ 1-9 Kellar Street
         Berrinba, QLD 4117

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a $20 redelivery fee

Please return your product in its original packaging and return within 30 days of receiving your order.

Packages received after this period will not be accepted.

Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.

If you need any further assistance with your return please contact our Customer Happiness Team at questions@olliella.com

If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.

We’re so sorry to hear this!

For faulty or damaged items please click here and follow the prompts.

Once your image has been reviewed, we will get in touch with a resolution.

If you need further assistance with this please contact our Customer Happiness Team at questions@olliella.com

We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You will receive a free shipping label inside your parcel. Easy!

For all change of mind returns on products outside of our WARES range, shipping is at the customers expense. The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.