Frequently Asked Questions

Our Australian shipping rates start at $6.95 for small packages, $9.95 for standard packages and $19.95 for heavy goods shipping. We also offer express shipping at a rate of $25 and free shipping for all orders over $100. You can calculate shipping on each product page or in your cart. For international orders, please refer to the shipping calculators on product pages and in your cart. For more information view our Delivery & Returns page.

Please be aware, we are currently experiencing shipping delays during this time. For more information view our Delivery & Returns page.

Orders placed before 10am AEDT will be processed the same day. Once your order is dispatched it can take approximately 2-5 business days to be delivered. Express shipping is available for AU orders and will take approximately 1-3 to be delivered. During busy sale or launch periods, there may be slight shipping delays. 

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

You are currently on our Australian site - all prices are charged in AUD. You can also shop in USD via our US site, GBP via our UK site, and EUR via our EU site.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.

We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. You can find our full Returns Policy and instructions on our Delivery & Returns page.

After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. Please be aware that only one promo code can be used per order. If you are having trouble applying your promo code, please contact our customer happiness team at questions@olliella.com

If you have any unanswered questions or would like to get in touch, you can live-chat to our customer happiness team via the chat widget on our web store. We will respond immediately within business hours. You can also email us at questions@olliella.com or call us on (02) 667 9725.

Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockist globally.

Olli Ella's warehouse and staff are in full operation, however we are experiencing slight shipping delays during this time. Given the current circumstances we appreciate your patience while your delivery is on its way. Please know that our team is working as quickly as we can to deliver your new Olli Ella goodies! For any delays or disruptions to your local area please check Australia Post  for all domestic orders and DHL Updates for International orders. 

Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.