Frequently Asked Questions

You are currently on our Australian site, which ships to Australia, New Zealand, China, Japan, Korea, Hong Kong, Singapore, Taiwan, Indonesia, Malaysia, Thailand and Philippines. If your country is not listed, please click here to shop in your region.

How much does shipping cost?

We offer free shipping in Australia for orders over $200. For orders under $200, our rates start at $5.95 for small packages, $9.95 for standard packages and $19.95 for heavy goods shipping. You can calculate shipping on each product page or in your cart. For international orders, please refer to the shipping calculators on product pages and in your cart. For more information view our Delivery page.

How long will it take to receive my order?

Orders received by 12pm will be dispatched the next business day. Once your order is dispatched it can take approximately 2-5 business days to be delivered. During busy sale or launch periods there may be slight dispatch and shipping delays.

How can I track my item?

Once your order is dispatched you will receive your shipping confirmation, plus tracking details for your order to your email address.

What currencies can I shop in?

You are currently on our Australian site - all prices are charged in AUD. You can also shop in USD via our US site, GBP via our UK site, and EUR via our EU site.

What countries do you ship to?

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.

Do you offer returns?

We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. We now offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. You can find our full Returns Policy and instructions on our Returns page.

How can I use a promo code?

After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. You can use one promo code per order. If you are having trouble applying your promo code, please contact our customer happiness team at questions@olliella.com

How can I contact customer service?

To reach our Customer Happiness Team, you can chat to us live on the website using the chat function, you can email us on questions@olliella.com we’re here to help xx

PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )

Where are you located?

Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockists globally.

Is there any disruption to Olli Ella orders at this time?

Olli Ella's warehouse and staff are in full operation, however due to the increased demand in the delivery network there may be a 3-5 day delay in the delivery time of your order.