Frequently Asked Questions
You are currently on our Australian site, which ships to Australia, New Zealand, Japan, Korea, Hong Kong, Singapore, Taiwan and Malaysia. If your country is not listed, please click here to shop in your region.
How much does shipping cost?
Our shipping rates start at $6.95 for small packages, $9.95 for standard packages and $19.95 for heavy goods shipping. We also offer express shipping at a rate of $25 and free shipping for all orders over $200. You can calculate shipping on each product page or in your cart. For more information view our Delivery & Returns page.
How long will it take to receive my order?
Orders placed before 10am AEDT will be processed the same day. Once your order is dispatched it can take approximately 2-5 business days to be delivered. Express shipping is available for AU orders and will take approximately 1-3 to be delivered. During busy sale or launch periods, there may be slight shipping delays. For more information view our Delivery & Returns page.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
What currencies can I shop in?
What countries do you ship to?
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.
Do you offer returns?
We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. You can find our full Returns Policy and instructions on our Delivery & Returns page.
How can I use a promo code?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. Please be aware that only one promo code can be used per order. If you are having trouble applying your promo code, please contact our customer happiness team at questions@olliella.com
How can I contact customer service?
If you have any unanswered questions or would like to get in touch, you can live-chat to our customer happiness team via the chat widget on our web store. We will respond immediately within business hours. You can also email us at questions@olliella.com or call us on (02) 667 9725.
Where are you located?
Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockist globally.
COVID-19 Updates
To our beautiful community,
The safety and health of our community, including our loyal customers and dedicated partners around the world, is always of the utmost importance to us.
As of this week the Olli Ella global team will be working remotely from our respective homes rather than from our three global locations; London, Los Angeles and Byron Bay.
All orders are being fulfilled as usual, our warehouses and factories are up and running and you can contact our customer service team anytime via our usual channels (phone, email and social media).
Is there any disruption to Olli Ella orders at this time?
At this time, we are not aware of any disruption to delivery times. We will be posting live updates on any state or country regulations here.
How are you ensuring that products being delivered to my home are safe?
Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible. Safety and hygiene is always our utmost priority.