Welcome to Olli Ella!
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Frequently Asked Questions
You are currently on our Australian site, which ships to Australia, New Zealand, China, Japan, Korea, Hong Kong, Singapore, Taiwan, Indonesia, Malaysia, Thailand and Philippines. If your country is not listed, please click here to shop in your region.
How much does shipping cost?
Our Australian shipping rates start at $6.95 for small packages, $9.95 for standard packages and $19.95 for heavy goods shipping. We also offer express shipping at a rate of $25 and free shipping for all orders over $100. You can calculate shipping on each product page or in your cart. For international orders, please refer to the shipping calculators on product pages and in your cart. For more information view our Delivery & Returns page.
How long will it take to receive my order?
Please be aware, we are currently experiencing shipping delays during this time. For more information view our Delivery & Returns page.
Orders received by 12pm will be dispatched the next business day. Once your order is dispatched it can take approximately 2-5 business days to be delivered. Express shipping is available for AU orders and will take approximately 2-3 days to be delivered. During busy sale or launch periods, there may be slight shipping delays.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.
What currencies can I shop in?
You are currently on our Australian site - all prices are charged in AUD. You can also shop in USD via our US site, GBP via our UK site, and EUR via our EU site.
What countries do you ship to?
We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to.
Do you offer returns?
We hope you love your online purchases, however if you change your mind we offer 30 Day Returns on all items. We also offer 110% credit as an alternative to refunds. You can find our full Returns Policy and instructions on our Delivery & Returns page.
How can I use a promo code?
After adding all items to your cart, proceed to the checkout. You will then have the option to add your promo code to your order. Please be aware that only one promo code can be used per order. If you are having trouble applying your promo code, please contact our customer happiness team at questions@olliella.com
How can I contact customer service?
Our Customer Happiness Team is available 24 hours a day – worldwide! You can chat to us live on the website using the chat function, you can email us at questions@olliella.com or if you prefer to speak on the phone, you can call us on 02 6675 9725. However you like to chat with us, we’re here to help xx
PS: If you happen to wait unusually long for someone on chat, just leave your email and the team will get back to you once they’ve finished making their cuppa ; )
Where are you located?
Olli Ella's world headquarters are located in beautiful Byron Bay. We also have offices in London and Los Angeles. You can find all of our products online or at our many stockist globally.