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To our beautiful community, 

The safety and health of our community, including our loyal customers and dedicated partners around the world, is always of the utmost importance to us. 

The Olli Ella global team is working remotely from our respective homes rather than from our three global locations: London, Los Angeles and Byron Bay. We have closed our Byron Bay showroom until restrictions are lifted and we feel it is safe to open our doors once again. In the meantime, you can still shop with us online.  

During these uncertain times, we promise to do our best to support you and continue to brighten your day with our love of play. You can contact our customer service team anytime via our usual channels (phone, email and social media).  

Stay up to date on what’s happening at Olli Ella via our Instagram page, or sign up to our newsletter

We will make it through this together.  

With love,  

Chloe & Olivia and the entire Olli Ella team x  

 

FAQs

Will my shipment be delayed?

Olli Ella's warehouse and staff are in full operation, however as things are changing daily our processing and shipping times may increase by 2-5 business days for all orders within Australia and 2-7 days for International orders. For any delays or disruptions to your local area please check Australia Post  for all domestic orders and DHL Updates for International orders. 

 

Delivery Method Delivery Timeframes
Australia Post 
& StarTrack
 
  • Delivery time for Perth and Brisbane may increase by up to 5 days
  • Delivery time for North Queensland may increase by up to 7 days
  • Delivery times for Tasmania may increase by 3 days
Fastway
  • No significant impact on local service times. In some regions there may be a slight delay by up to 1 day

 

Are there any disruptions to Olli Ella orders at this time? 

All orders are being fulfilled as usual, our warehouses and factories are up and running.  

Our warehouse team is working in split shifts to ensure operations are experiencing minimal disruption. In the event of exposure, the secondary team would take on the operational duties. Any team member experiencing symptoms will not be attending site and can perform their duties remotely, where possible.  

Safety and hygiene is always our utmost priority. 

 

Will you continue to launch new products? 

We are continuing to launch new products - we know, now more than ever, the importance of bringing joy (and a welcome distraction) into your home 

How can I exchange or return?

Our 30 day return policy still stands. If your return is at risk of falling outside that window, please contact questions@olliella.com for more information.   

 

How are factories taking care of their employees?

Most of our factories are still open. Factories are taking this outbreak extremely seriously and employees are following government health and safety guidelines. The issue is constantly evolving, and we are monitoring any changes closely.  

 

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