Playpa Paper
Monsters Take Over the City

Receive Free Standard Shipping storewide when you spend over $150 sitewide. (For domestic orders within Australia only)

We offer free shipping for all Australian orders $150 and over.

Please note: Our warehouse will be closed from Friday April 7th - Monday April 10th in observance of the Easter Public Holiday weekend. Our team will resume normal operations on Tuesday April 11th.

Orders received by 12pm will be dispatched the next business day, and orders received after 12pm will be dispatched the following business day. We endeavour to process all orders within these time frames, however, there may be delays of up to 5 business days during busy sale periods.

Once an order has been placed, please allow 2-5 business days for standard delivery.

Australia Post will arrange for the delivery of goods to the address provided as a preferred delivery address.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

Please note: If you have purchased any products on pre-order, please note that your entire order will be dispatched once all items are in stock.

Please allow up to 5 business days for orders to be dispatched during busy sale or launch periods. Our warehouse will be working overtime to ship out an increased volume of orders during sales periods so please keep this in mind as we are unable to change or cancel orders once your order has been finalised.

Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.

Great! We'll get that shipped out to you as soon as your item is in stock. Please note that if you have items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our Customer Happiness team at questions@olliella.com or catch them on the live chat, via our website.

Please note that we are be unable to cancel orders, change shipping methods or product after an order has been made.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer happiness team immediately at questions@olliella.com, ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect your order.

Olli Ella cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees.

Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.

We ship to over 80 countries worldwide - view our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though”

For orders shipping to Malaysia and Japan please reach out to our team on questions@olliella.com for a shipping quote.

We offer express shipping Australia wide. 

Orders received by 12pm will be dispatched the next business day, orders received after 12pm will be dispatch the following business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods.

Use the below delivery times to estimate when your items will arrive.

Our warehouse is located in Queensland, AU.

We work with Australian Post for our AU orders and DHL for international orders

If you are ordering outside of the AU please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

View our Shipping Regions page for a full list of countries we ship to and select your shipping destination to see which site to order though.

Olli Ella is committed to delivering high quality products to our customers. We understand that sometimes things can go wrong.

We offer full refunds or 110% credit notes, if the product does not meet quality standards or if you change your mind.

Some conditions as follows;

• Is returned within 30 days of order delivery
• Item arrived faulty
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Item was not purchased on sale
• Due to hygiene reasons underWARES briefs and bodysuits are unable to be returned for a change of mind or incorrect size purchase

If all of the above conditions are met, please use the below process when requesting to return product:

1. Contact our Customer Happiness Team on questions@olliella.com to request your return. Please explain your reason for return, request a credit note or a refund, and reference your order number. If you believe you have received a faulty item, please also send photos to support your claim.
2. Please return your product in its original packaging and return within 30 days of receiving your order.
3. Download and complete your returns form, please pop this in with your return item.
4. Return your product to the below address:

         att:Olli Ella Returns
         C/O BCR Australia
         1/ 1-9 Kellar Street
         Berrinba, QLD 4117

Please note returns sent to any other Olli Ella address will not be accepted and/or may incur a $20 redelivery fee

Packages received after this period will not be accepted. We suggest using a tracked service to ensure your return reaches us safely.

Once we receive returned goods and they prove to be in original condition with packaging and documentation, we will process the credit note or refund. Please note that Olli Ella is not responsible for transit costs for returned items. These are at the customer's expense unless a product has a fault. *Excluding WARES

If you’d like to contact us about a product that you received as a gift. Please make sure to provide us with the name or email address of the original purchaser so we can locate their order and assist you further.

If the purchase was made through one of our stockists, please refer to the below section “I purchased through a stockist”

If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you. Alternatively, if this period has been exceeded, you can reach out to our wholesale team on trade@olliella.com, who will be happy to look into this for you.

To ensure they can help you as quickly as possible, please provide the following information:

• Product Name
• Photos of any fault along with the swing tag, showing the Olli Ella batch number
• Stockist Name
• Date of purchase
• Any proof of purchase you may have

Where a credit note is issued, it will be at 110% of your order value, excluding shipping costs. Credit notes will be sent via email once your return has been processed, it will then be available to use immediately through our online store. 

Faulty or damaged items can be returned by following the above process. Please contact questions@olliella.com

We offer free returns on WARES apparel (excludes underWARES briefs and bodysuits) for all domestic orders. Please reach out to our Customer Happiness Team following the returns process and our team will issue you a returns authorisation number for your return.

For all change of mind returns on products outside of our WARES range, shipping is at the customer's expense. Simply reach out to questions@olliella.com to begin your returns process.

Please note shipping costs, sale items (sale apparel returns accepted) and gift certificates are non-refundable.